877.792.2917
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The Gateway
Residents Tours Perks
877.792.2917

Frequently Asked Questions

Lease Terms

What are the income and credit qualifications?


Must earn at least 3x the amount of monthly rent. Credit history and criminal background are verified via a third party.

What is acceptable


1 month worth of paystubs or last years filed income tax return if business owner. If you are starting a new job, we will accept a signed offer letter on company letterhead.

Is my security deposit totally refundable?


The security deposit is 100% refundable provided you return possession in clean condition without damages.

If I get a job transfer, can I break the lease?


Yes, the lease may be broken with a 60 day written notice and payment of an early termination fee which is based upon the number of months lived in the apartment.

Can I change to a month-to-month lease plan after my first year?


Yes. A month-to-month fee may apply.

How long is the term of the lease?


A standard lease term is 12 months; however, you may sign a 3 to 11 month lease subject to the terms and availability based on your move-in date.

Do you accept leases for short terms?


Yes. Please ask your Leasing Professional for details on availability and terms.

Do you offer furnished apartments?


Yes. Please see your Leasing Professional for more details.

When is my rent payment due?


Rent is due on the 1st of each month.

What day of the month am I liable for a late charge?


The 6th day of the month.

Will you accept electronic payments from my bank?


Yes.

Is there a place where I can pay my rent after office hours?


Yes. For your convenience, there is a locked drop box located outside of the Leasing Office. You may also pay using our Resident Portal. Just click on the "Residents" tab above.

There is a person who might be staying with me for a while, is that permitted by the lease?


Depending on the length of the stay, the person may need to be added to the lease.

My children live with me in the summer; do I need to notify your office when they arrive?


Yes. We want to make sure your children have pool passes and access to our other amenities.

Can I install my satellite dish at my apartment?


Please ask your Leasing Professional for details.

Are residents permitted to paint their apartment?


Yes, as long as the apartment is returned to its original condition upon move-out.

Do you have a list of Preferred Employers?


Yes. Please ask your Leasing Professional for more details.

Where do I register to Vote?


You can register to vote online at: www.votespa.com or in person at: Government Services Center, 601 Westtown Road, Suite 150, P.O. Box 2747, West Chester, PA 19380, 610-344-6410.

How is your property different from the competition?


This private gated community of 136 units was built in 2006 utilizing energy efficient materials with full amenities including resort style pool and clubhouse with free Wi-Fi, fitness center, business center, walking trail and 3 barbeque areas with professional on-site management and maintenance team. The Gateway Apartments offer spacious floor plans, with washer and dryer, gourmet kitchens, vaulted or 9 foot ceilings and optional fireplaces offering more living space than other communities.